Janie Wiltshire --- Services
PUBLIC SPEAKING & TRAINING
SALES:
- Winning the Hotel War.....It's a Street Fight
- YES, I CAN!
- "Order Takers = Under Takers"
- Do I really have to do Sales?
- Partnering with your customers
- Managing Your Sales Efforts Today
- The General, The General Manager, The Hotel War
HUMAN RESOURCES:
- Lead to Succeed
- Ready..Aim..Hire...
- Are you Creating Alumni?
- The Other Customer?
- Why Can't I Ever Find Enough Staff?
- If It's Meant to Be....It's up to Me!
CUSTOMER SERVICE:
- How to Inncrease your customer service?
- U comes B4 Me
- Random Acts of the Golden Rule
- Customer Service....Who? What? When? Where? Why?
- The Buck Starts Here
HOSPITALITY CONSULTING
SALES:
- Hands-On Sales Training
- Sales Blitz Coordination
- Identify Top Accounts and Top Account Management
- Sales File System Implementation
- Professional Selling Skills Training Program
- Front Office and Reservation Capture Training Program - InnCrease
- Inventory Management Consulting
- Sales Meeting and Customized Sales Programs
- Sales Manuals/Procedure Guides Created
MARKETING:
- Customized Marketing Plans
- Competition Analysis
- Individual Advertising Campaigns
- Publlic Relations Plans
- Direct Mail Campaigns
- Frequent Customer/Guest Programs
OPERATIONS:
- Production of Operating Manuals
- Creations of Accounting Procedures
- On-site Management Services and Training
- Loss Prevention and Asset Management
- Food and Beverage Assessment
- Customer Service Training Programs
- Interim General Manager/Shopper Reporting
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